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Infobip Review (2026)
Enterprise omnichannel platform supporting 60+ communication channels with own network infrastructure
Overview
Infobip is a cloud communications platform headquartered in Vodnjan, Croatia, founded in 2006. Enterprise omnichannel platform supporting 60+ communication channels with own network infrastructure. With coverage spanning 220+ countries and an SLA of 99.99% uptime, Infobip serves businesses ranging from startups to enterprises.
Pricing
| Item | Price |
|---|---|
| Outbound SMS (US) | $0.0065 |
| Inbound SMS (US) | $0.0065 |
| Local Number | $0.00/mo |
| Toll-Free Number | $0.00/mo |
| Verify / OTP | $0.05 per auth |
| Volume Discount | fully custom enterprise pricing |
| Free Trial | Yes |
| Free Credits | $0.00 |
Features
✅ SMS Messaging
✅ Voice Calls
✅ WhatsApp
✅ Email
✅ Verify / OTP
✅ Number Lookup
✅ Short Code
✅ 10DLC
Flow Builder: Moments
SDK Languages: python, node, java, ruby, php, go
Compliance
✅
HIPAA
✅
SOC 2
✅
PCI DSS (Level 1)
✅
GDPR
Pros & Cons
Pros
- + Massive omnichannel support with 60+ communication channels
- + Owns network infrastructure for direct carrier connections
- + Excellent enterprise support with dedicated account management
- + Strong compliance posture with SOC2, HIPAA, and PCI DSS Level 1
Cons
- - No public pricing requires contacting sales
- - Enterprise-focused and not SMB-friendly
- - Complex onboarding process for new customers
- - Overkill for simple SMS use cases
Best For
Large enterprises needing 60+ communication channels with enterprise SLAs and full compliance certifications
Compare Infobip
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